TERMS & CONDITIONS
Effective Date: 29 March 2019
Welcome to www.thevooc.com
, operated by VOOC Educational Services Pvt. Ltd. By accessing or using this website, you agree to comply with and be bound by the following Terms and Conditions.
- Company Information
This website is owned and operated by:
VOOC Educational Services Pvt. Ltd.
AT- Mutarifa, PO- Padmapur,
Cuttack, Odisha – 754200
India
The company provides educational, consulting, digital, and other professional services directly or through third-party service providers and partners.
- Nature of Services
The services offered on this website may include consulting, digital services, educational services, software services, and other professional solutions.
Some services are delivered directly by VOOC Educational Services Pvt. Ltd., while others are provided through authorized third-party vendors, partners, or service providers.
By purchasing services through this website, customers acknowledge and accept that services may be delivered through third-party partners.
- Payment Terms
All payments must be made in full before the commencement of services unless otherwise agreed in writing.
Payments may be processed through third-party payment gateways or financial institutions.
The company is not responsible for delays caused by payment gateway providers or banking institutions.
- Non-Refundable Policy
All payments made for services through this website are strictly non-refundable in nature.
Customers are advised to carefully review the service details before making any payment.
Once a service is purchased or initiated, no refund, cancellation, or chargeback will be entertained under normal circumstances.
- Service Dissatisfaction Policy
If a customer is dissatisfied with the services:
The company may extend the same services again free of cost, OR
Provide additional support or corrective services, OR
Offer enhanced services with minimal or additional charges, depending on the situation.
The decision to provide additional services will be at the sole discretion of the company.
- Customer Responsibilities
Customers agree that they will:
Provide accurate information when requesting services.
Cooperate with service teams for smooth service delivery.
Not misuse the services or website in any illegal manner.
- Chargebacks & Payment Disputes
Customers agree not to initiate unjustified chargebacks after services have been delivered or initiated.
If a customer raises a chargeback after receiving services, the company reserves the right to:
Provide proof of service delivery
Take legal action
Suspend future services.
- Intellectual Property
All website content including:
Logos
Designs
Text
Graphics
Software
are the intellectual property of VOOC Educational Services Pvt. Ltd. and may not be copied, reproduced, or distributed without written permission.
- Limitation of Liability
VOOC Educational Services Pvt. Ltd. shall not be liable for:
Indirect or consequential losses
Third-party service failures
Technical interruptions
Delays caused by external service providers
- Modification of Terms
The company reserves the right to modify or update these terms at any time without prior notice. Updated terms will be published on the website.
- Governing Law
These Terms and Conditions shall be governed by the laws of India, and any disputes shall fall under the jurisdiction of courts in Odisha, India.
